Problems
Surely not -
however, they do happen.
Your contact is Mr S Scrivens email sjs@faxshop.co.uk
We guarantee your satisfaction. All of our products come with a 14 day no quibble guarantee. This means you have 14 days from receipt of your order to change your mind for any reason and return the goods for a full refund. Your money will be refunded within 30 days. This does not affect your rights as a consumer.
Admin problem. If the problem is of an administrative nature such as “where’s my order?” or “you’ve forgotten to charge my credit card” simply make contact, by telephone in office hours, 9.00am to 5.00pm, by fax or email to which we can often respond more quickly.
Delivery
Problem. If you receive the wrong goods, make contact as above. If it’s our error we
will of course put this right quickly and as you would expect at our expense. If it’s your error, we will still put the problem right, just as quickly, but
ask that you cover our additional delivery and collection costs.
Consumable, Machine or Machine
Option Problem. Can’t decide which way is up, are the instructions losing something in the
translation. Once again just get in touch, you will find you’re not the first
to have had this problem and we promise that no matter how silly it might seem, we will not
laugh (while you are still on the phone that is) just help you sort it out.
Remember,
and we know this is a bit corny, but we only want happy customers therefore your problem
or complaint will be handled in a fair and confidential way.
It will be handled quickly (not more than 5 days).
It will be resolved quickly (not more than 30 days).